Technical Support
Hopefully you won't need this service
We test like crazy before we release new software
All of the Great Circle Learning software products are add-ins to Microsoft Office. They install and run in compliance with standard Microsoft protocols.
Thus, you could experience difficulty running a Great Circle Learning software product if your company has customized:
- how Office is installed and runs, and/or
- how your drives are mapped, and/or
- how you interface as a user in your environment.
Technical issues
You have a technical issue if your IT staff requires our intervention to help diagnose problems and provide technical guidance related to:
- Installing the software
- Activation and Deactivation
- Product functionality technical errors
Help us help you
Please submit a completed Help Request form to:
- help [at] leaderguidepro [dot] com
How we help
You will receive email-based problem resolution support services during our normal business hours, which are:
- Monday - Friday
- 8 a.m. - 5 p.m. EST
If we determine that a web meeting is required we may also request that you pay a service fee, which you can do with a credit card in our store. Hopefully you will never have to do this.
What our Clients Have To Say
You were there to answer any questions that I had and to keep me heading in the right direction. Your knowledge was invaluable to me as this was my first project I created in Leader Guide Pro and I was working under a very strict deadline. Your friendly, upbeat "you can do it" attitude was also very refreshing, and just what I needed when my frustrations started to overwhelm me at times.